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Protus® provides the highest quality
Software-as-a-Service (SaaS) communication
services and solutions to the business market.

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Fax Broadcast
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Voice Broadcast

"Protus really helped the Ottawa Humane Society in a jam. We worked with them to reach out in a fax broadcast to hundreds of our supporters, freeing up the time of volunteers and staff for other support services."

Rob McCulloch, Manager
Ottawa Humane Society

Home / Services / Fax Broadcast / FAQs

Fax Broadcast

General

1.	How do I sign up for a Broadcast?
2.	Will my list be sold or reused for other clients?
3.	Can my broadcast be sent internationally?
4.	Does Protus offer a volume discount?
5.	Can broadcasts be sent at any time?
6.	Will Protus manage and maintain my lists or database?
7.	I still need more information. Where can I find it?
8.	Does Protus provide lists?

Fax Broadcasting

1.	How does Fax Broadcast work?
2.	Which file formats do you support?
3.	Am I charged for failures or retries?
4.	How many retries does your system perform?
5.	Will Protus' name show up anywhere on my document?
6.	Can the document be personalized (merged)?
7.	Does a merge cost extra?

General

1. How do I sign up for a Broadcast?
	Contact our Sales team toll-free at 1-888-733-7007 (US & Canada), or 1-613-733-0000 (Local and International).
	Within one business day of completing your registration request you will receive your user ID and instructions on how to begin using the service.
2. Will my list be sold or reused for other clients?
No.
	Confidentiality is assured.
	Refer to Protus privacy policy.
3. Can my broadcast be sent internationally?
Yes.
	Protus can send your broadcast anywhere in the world.
4. Does Protus offer a volume discount?
Yes.
	Protus can provide you with discounts based on high volumes.
	For more details, please call Sales at 1-888-733-7007 or email sales@protus.com.
5. Can broadcasts be sent at any time?
	Broadcasts can be scheduled for the time of your choosing.
	Solicited broadcasts can be sent at anytime as long as it adhere to broadcast regulations.
	Regulations may specify specific times for unsolicited broadcasts. Check with the appropriate regulators, like the FCC or CRTC, for details.
6. Will Protus manage and maintain my lists or database?
No.
	Protus staff will not manage or perform any maintenance on your lists.
	You (the broadcasting company) must handle all responses to the broadcast.
	Protus will provide you with detailed reports, which will allow you to filter your lists and make your broadcast more productive.
7. I still need more information. Where can I find it?
	Contact our sales department: toll-free at 1-888-733-7007 (US & Canada) 1-613-733-0000 (Local and International) email: sales@protus.com.
8. Does Protus provide lists?
	Protus delivers fax and voice broadcasts but does not provide either the content, or the lists. There are many reputable providers of opt-in marketing lists.

Fax Broadcasting

1. How does Fax Broadcast work?
	Register as a Protus customer to receive your user id and password.
	Self-Serve through Protus secure website and easily send and manager your broadcasts
2. Which file formats do you support?
	Fax Broadcast supports most commonly used file formats.
	For a complete list of the files we support, click here.
3. Am I charged for failures or retries?
No.
	Protus attempts to send your fax multiple times.
	Customers are only charged for completions.
4. How many retries does your system perform?
	A fax number will be tried multiple times if a voice answer or a busy signal is received.
5. Will Protus' name show up anywhere on my document? No.
	Your document will show only what you want it to.
6. Can the document be personalized (merged)? Yes.
	Protus does offer a merge service to personalize your faxes.
7. Does a merge cost extra?
Yes.
	There is an additional cost for a fax merge.
	For information on fax broadcast and merge rates please contact one of our Corporate Business Service Representatives at 1-888-733-7007 or sales@protus.com.

Protus Sales
1-888-733-7007

Local & International
1-613-733-0000


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